Stonyfield

"To "The folks at Stonyfield",

You should put all of this information on your website where you give us customers a chance to enter an address to see who sells your products near us. As I recall, you ask us for specific product information in doing that search and then give us a list of everyone selling at least SOME of your products. You ought either to make the search work better through gathering more information from distributors and, heaven forbid, retailers AND/OR explain the limitations of the search before someone like me wastes a lot of time OR delete the whole functionality from you site. You need to make a choice, and if you don’t see the value in doing so, you don't understand customers. We have a problem, mention to some friends, and then to their friends, and so on. Pretty soon you get a reputation for providing misleadingly frustrating functions on your site.

Good luck.

-----Original Message-----

From: admin@i-sight.com [mailto:admin@i-sight.com] On Behalf Of CRelations@stonyfield.com

Sent: Wednesday, November 27, 2013 9:01 AM

To: tmaguire@newspaper.com

Subject: Stonyfield Farm

Hello Terry,

Thanks for reaching out to us with your question about our Minty Chocolate Chip organic frozen yogurt. We're sorry to hear you're having a hard time finding it. We’re going to look into it at our end. Whether or not to carry a product is up to the individual store, and since we primarily sell to distributors who then sell our products to stores, we don't always know exactly what stores are ordering. To help these stores we engaged help from a company that gathers information off of cash register sales and refreshes it every 2 weeks.

I realize that you check our store locator, but it is still the only way we know which store our selling our products. It is refreshed every 2 weeks and is based on cash register sales:

http://www.stonyfield.com/products/store-finder

You can also help us get on the shelves by asking your store's dairy manager about carrying your favorite flavors. Sometimes all it takes is a request from a yogurt lover like you!

Thanks again for reaching out.

Sincerely,

The folks at Stonyfield

Stir everything you love about Stonyfield into everything you make. Find delicious ways to cook with yogurt at our updated recipe site, and be the first to rate your favorite recipes: http://www.stonyfield.com/recipes"